Support and assistance
Technical support
An issue on a system in production?
Open a ticket — three steps, continuous follow-up.
Open a ticket
Emergency — line down
Call us
For a production stop, the phone is still the fastest way.
When your equipment allows it, we step in remotely first, through VPN or approved tools, to speed up the return to service.
Emergency line available
1-450-915-0981Self-service help
All our support resources are gathered in your client portal:
- Knowledge base
- Frequently asked questions
- Tracking of your tickets
- Community forum
- Online training (eLearning)
1. DESCRIBE
Submit your ticket and set its priority level.
2. WE STEP IN
Our team handles your request according to the set priority.
3. YOU TRACK IT
Progress is visible at all times in your client portal.
Local 24/7 support — for our clients under agreement.
*Terms and schedules defined in our terms and conditions.